TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Özerlat’s relationship with you in relation to this website.

The term Özerlat or “us” or “we” refers to the owner of the website whose company registration number is 08552159 and place of registration is England & Wales. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Privacy Policy

This privacy policy sets out how Özerlat uses and protects any information that you give Özerlat when you use this website.

Özerlat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

When you order a product from Özerlat, we need to collect certain information from you; your name, your email address, the delivery address, your phone number and your credit or debit card information. This information is then used to process your order and it allows us to contact you to notify you of the status of your order if necessary.

We will not pass this personal information onto others unless it is necessary in order to process your order or payment.

We may also use this information for internal record keeping, to improve our products and services, and to send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you do not wish to receive this information you can simply email us at info@ozerlat.com.

Özerlat may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2015.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us by email at info@ozerlat.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool provided by Google, Inc. (“Google”) that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

Delivery & Returns Policy

Delivery

We aim to despatch all orders within 2 working days (Monday-Friday) of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.

Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications.

UK Deliveries

When you order your Özerlat Turkish coffee or accessories, your order will be sent by Royal Mail or Parcel Force. The delivery will take 2-4 working days (Monday-Friday), starting from the first working day following the dispatch date.

International Deliveries

If you’re ordering for yourself or for a special someone outside of the UK, your order will be sent by Parcel Force. The delivery time may take up to 10 working days and unfortunately we can’t guarantee delivery on specific dates.

Our products are of high quality; however, we have no control over the conditions of your order in transit, so cannot accept responsibility for damaged products.

It’s possible that Customs in other countries may add additional duties or charges, which we have no control over. The charges would be applied in the receiving country, so we cannot predict or influence what they may be. The recipient is responsible for paying these charges should they arise. We do our best to keep up with what’s happening in countries we deliver to, and we reserve the right to decline an order if we think it will be delivered unsafely, or if we think charges may be imposed.

Cancelling or changing your order

If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible - please email orders@ozerlat.com. Orders cannot be cancelled once they have been dispatched.

Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.

If you need to talk to us about your order at any time, please contact us at orders@ozerlat.com and we’ll help you however we can.

Returns

Özerlat is committed to providing you with the highest quality products and we want you to be delighted every time you shop with us. If however you wish to return items, you can do so within 7 days after you received the goods. You will only receive a refund for packets of coffee that have not been opened and for accessories that have not been used and are in a sealable condition. You will be responsible for the costs of returning the goods to us.

If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 14 days of receiving the goods. Please contact us via email info@ozerlat.com so that we can arrange with you suitable collection or return shipping options.

Orders

We always use the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder, as we can’t accept liability for late or failed deliveries due to an incorrect address.

We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Özerlat reserves the right to cancel the contract between us if one or more of the products you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Prices

The prices payable for products are charged according to those published on the site on the day of purchase. You will be required to pay extra for delivery. Our delivery charges are set out during the order process.

Özerlat reserves the right to alter prices to reflect changes in material costs.

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